Building Customer Relations Using Personality Type
Judy Allen
|
|
Single Item
Product: 30102
$12.00 
|
|
View Inside
Developed for use in a FLEX™ workshop, using the Flex™ Leader's Guide this workbook teaches
how to recognize your own preferred style of communication, how to recognize behavior cues that indicate personal interaction styles in others, and how to
adjust—or "flex"—your style to better respond to particular individuals. Special emphasis is placed on applications in sales and customer service.
129 pages Paperback
2002 CAPT
|
|
|
|
Talking in Type
This simple primer for understanding how to communicate with each of the eight MBTI type preferences provides trainers with an efficient tool for explaining the basics of communication among the various personality types to individuals, couples, and groups.
|
|
|
The Art of SpeedReading People
Get your message across better by learning how to quickly identify important personality characteristics in others. When faced with situations where it is not feasible to administer the MBTI assessment tool, this book explains how to gauge people's values, motivations, and preferred communication styles.
|
