Building Customer Relations Using Personality Type
Judy Allen
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$12.00
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View Inside Pages 
Developed for use in CAPT's FLEX™ training programs, this workbook teaches
how to recognize your own preferred style of communication, how to recognize
behavior cues that indicate personal interaction styles in others, and how to
adjust—or "flex"—your style to better respond to particular individuals.
Special emphasis is placed on applications in sales and customer service.
| Product Detail |
| 129 pages. Paperback. |
| 2002. CAPT. |
| Product No. 30102 |
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$12.00
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