Flex® Sell

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Developed for use in a FLEX® workshop, using the Flex® Leader's Guide this workbook teaches how to recognize your own preferred style of communication, how to recognize behavior cues that indicate personal interaction styles in others, and how to adjust—or "flex"—your style to better respond to particular individuals. Special emphasis is placed on applications in sales and customer service.

129 pages Paperback
2002 CAPT